Privacy Policy

Triple D Motosport Limited (“we”, “our” or “us”) respect your privacy and appreciate your personal data is valuable. Our privacy policy summarises the information we might collect from you, what we will do with it and not do with it in compliance with the General Data Protection Regulation (GDPR) 2018.

The policy applies to all personal data (PD) we might collect whether that’s in person, by telephone or through online locations such as our website. Use of our website (https://www.tripledmotosport.co.uk) and any other sites that we operate is subject to your agreement with this policy unless a separate privacy policy has been provided.

We are committed to protecting your privacy, while providing you with the best service available. Our privacy policy sets out how we will deal with the information we receive about you and is subject to the conditions of use.
 By using this site, you agree that you do not object to us contacting you for any of the reasons outlined here and that you do not consider this to be a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

WHAT INFORMATION DO YOU COLLECT AND HOW DO YOU OBTAIN IT?

We collect information from you when you make a purchase from us (Personal Information). We use your Personal Information to:

• Process your orders
• Contact you if there are any queries in relation to your orders
• Tell you about products or special offers that we think may be of interest to you

We also collect anonymous data for statistical purposes to improve our website and the services we provide to you.

HOW WE COMMUNICATE WITH YOU

We'll communicate with you in relation to your order either by email or phone based on the information you've provided to us to allow us to process and fulfil your order.

We may also provide certain updates by SMS text messages to keep you updated with any requests, such as when a refund has been processed.

You will be able to opt-out from our online communications at any time by clicking the link included in each email.

DO YOU SHARE MY PERSONAL INFORMATION?

We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law. We will not provide your Personal Information to any third party for mailing or marketing purposes.

WHAT DO WE DO WITH YOUR PERSONAL DATA?

It’s always up to you whether you wish to provide us with your personally identifiable information. Personally identifiable information includes:

• Your name, email address, phone number and shipping address
• Your computer's IP address indicating where your computer is located on the internet

If you provide us with personal information, we will not:

• Sell or rent it to a third party with your permission
• Disclose your personal data unless required for reasons by law

WHERE DO WE STORE YOUR PERSONAL DATA?

Any information you provide us will be securely stored on servers that we access through our third party suppliers, all of whom we believe to have a clear commitment to upholding the requirements of GDPR. Where possible, we will choose to store personal data within the UK or EEA, however the nature of such online services may mean that your data is held outside of the UK and the EEA. We’ve provided details of these providers with links to their privacy policies below.

MOBILE TERMS OF SERVICE

The Triple D Motosport mobile message service (the "Service") is operated by Triple D Motosport Limited (“Triple D Motosport”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Triple D Motosport’s SMS/text messaging service, you agree to receive SMS/text messages from and on behalf of Triple D Motosport through your wireless provider to the mobile number you provided, even if your mobile number is registered on any recognised Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates (e.g., order updates, account alerts, etc.).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Triple D Motosport. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP by replying to any text message, or click the unsubscribe link (where available) to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Triple D Motosport mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, reply HELP to messages from Triple D or email info@tripledmotosport.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

SECURITY

We take appropriate measures to ensure the continued security of our computer network and operating systems.

Our sites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute endorsement on the part of Triple D Motosport of those sites and we are not responsible for the privacy practices of the owners and operators of those sites. We encourage you to review the privacy policies and practices on each site before you submit any personal information.

RETURNS POLICY

We are always here to help. If you are not completely satisfied with certain purchase, simply return it within 14 days, unused and in its original packaging for a prompt replacement, exchange or refund.

We regret that unless the goods are faulty we are unable to refund any post & packing charges.

COOKIES

What Are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Our cookie policy is applicable to all websites and services that we operate.

Cookies anonymously track use of our website and may enable specific features to enhance your browsing experience. You can refuse to accept cookies by activating the setting on your browser which allows you to block the setting of cookies. However, if you select this setting you may be unable to use certain features of our website.

We use cookies to collect specific types of information including:

• The date and time of your visit;
• The pages you visit; and
• The address of the web site from which you linked to us (if applicable).

This is solely statistical data that enables us to analyse customer trends and does not identify personally identifiable information.

For further information about cookies, you may like to visit www.allaboutcookies.org.

WHICH COOKIES WE USE

The tables below list which cookies we use and what they are used for.

Google Analytics

Like most websites, we use Google Analytics (GA). We use this to see how many people use our website and better understand how they find and use our web pages. GA does not collect data that can personally identify you from your visit to our site, however we consider Google to be a third party data processor. You can stop GA from tracking any part of our website by disabling cookies in your web browser.

Our chosen website statistics software is Google Analytics which uses several cookies, as detailed below.

CMS COOKIES

Our website content management system makes use of functional cookies. Opting out of these will mean you won't be able to complete a purchase on our website as they are essential for the site to operate. Cookies on our website are used solely for the purposes of your visit to us and none of this data is shared with third party sources.

Other Cookies

Our site uses social plugins to connect with social networks, including Facebook and Twitter. If you are signed in to these services, these cookies are set by the respective sites and are not the responsibility of Triple D Motosport.

OTHER TRACKING TOOLS

We may use other tracking tools on our website that collect information about how you use our site and the pages you visit. None of these tools will allow us to identify your personal data unless you specifically provide this to us using an online form. Data that might be collected by these tools includes (but is not necessarily limited to):

• Your device type, operating system and browser type
• Your device screen resolution
• Your country
• Mouse events
• Keypresses
• Referring URL and domain
• Pages visited
• Date and time pages were viewed

OUR WEBSITE HOSTING

Our website is hosted by Digital Ocean within a London based data centre. All website traffic delivered over a secure, encrypted connection.

Digital Ocean is a US based company and are a third-party data processor.

EMAIL NEWSLETTERS

If you choose to sign up to receive our email newsletters, we’ll forward your email address to Klaviyo who provide us with email marketing services. We consider Klaviyo to be a third party data processor.

Your email address will remain within Klaviyo’s database for as long as we continue to use their services, or until you specifically request to be removed from our mailing list. Each email we send will include a ‘one click’ unsubscribe option that will instantly remove you from the mailing list.

CONSENT TO RECEIVE MARKETING COMMUNICATIONS

Whenever you submit personal data to us, we will not send you unsolicited marketing communications (either by email or offline) without your consent. You will only be added to our mailing list under the following circumstances:

You’ve given us personal data and explicitly indicated (“opted-in”) to receive marketing communications from us;

You’re a client of ours and we need to keep you informed about changes that may affect the services we provide you.

THIRD PARTY DATA PROCESSORS

We may store your data on servers provided by third party vendors, or through services who process personal data on our behalf. These third parties may be based outside the UK and we are satisfied that their own privacy policies meet the requirements of GDPR.

Specific services might include:

• Our customer relationship management system (CRM)
• Our email platform
• Digital marketing tools such as website analytics

Named third party providers and their respective privacy policies are:

• Google (https://privacy.google.com/bus...)
• Hart Distribution (https://www.hartdistribution.c...)
• Hotjar (https://www.hotjar.com/legal/p...)
• Microsoft (https://www.microsoft.com/en-u...)
• Klaviyo (https://www.klaviyo.com/legal/privacy)
• Digital Ocean (https://www.digitalocean.com/s...)
• Craft CMS (https://craftcms.com/privacy)
• Stripe (https://stripe.com/gb/privacy)
• Facebook (https://www.facebook.com/legal...)
• A Digital (https://adigital.agency/privac...)

DATA BREACHES

In the event of a data breach, either through our own storage or that of third parties, we will report this to the Information Commissioners Office and relevant individuals within 72 hours of it being identified.

Your right to access your personal data

You’re entitled to be able to request details of the personal data we hold about you without a fee. Please contact sales@tripledmotosport.co.uk with details of your request and we’ll respond as soon as is reasonably possible.

Registered office: Triple D Motosport Ltd, Mintsfeet Road South, Mintsfeet Industrial Estate, Kendal, Cumbria, LA9 6ND.

CHANGES TO OUR POLICY

We reserve the right to amend our policy from time to time in line with new legislation or best practice. We will not explicitly inform you of changes to our privacy policy, so recommend you check this page occasionally for specific details.